Frequently Asked Questions | Inspired Threads

What is Inspired Threads?

Inspired Threads is an LGBTQ+ lifestyle brand centered on Never Basic. Always Inspired.—queer joy, humor, self-expression, chosen family, and everyday belonging.

Who makes and ships your products?

We use Printful and Printify as print-on-demand fulfillment partners. The partner and production location can vary by item. Items are typically made after an order is placed, rather than held as preprinted inventory.

How long will my order take?

Allow for both production and shipping. Printful's typical production range is 2–5 business days; Printify's is generally 2–7 business days before shipment. Transit times depend on the destination, product and shipping method, and no delivery date is guaranteed. Shipping Information.

How much is shipping?

Shipping charges and eligible services depend on your delivery address and the items ordered. Your applicable charge will be shown during checkout. We don't promise free or express shipping on every item.

Why did I receive only part of my order?

Different items may be fulfilled in separate facilities or by different production partners. Your order can arrive in multiple packages with different tracking details.

Where is my tracking number?

When tracking is available, shipment details are provided after your item ships. Tracking may take up to 24 hours to begin updating; some shipping services offer limited tracking.

How do I choose the right size?

Check the specific size chart for each apparel item. Brands, garment cuts and suppliers differ. Our Size Guide explains how to measure and compare garments.

Can I return or exchange something?

Most Inspired Threads items are made to order by Printify or Printful. We generally don't accept non-defective returns or exchanges for buyer's remorse or an incorrectly chosen size or color. For damaged, defective, misprinted or incorrect items, contact Inspired Threads within 30 calendar days of delivery with your order number and clear photos. If a qualifying claim is confirmed, we arrange an appropriate free replacement or refund. You usually don't need to return the defective item. Inspired Threads processes customer refunds through Shopify; the production partner handles eligible reimbursement to us separately. Read our Returns & Exchanges details.

What if my package is missing?

Contact us promptly with your order number and tracking information so we can investigate. Lost-package claim windows differ between fulfillment partners and may start from the estimated delivery date.

Can I cancel or edit an order?

Tell us immediately. We can try to change or cancel an order before production, but after production begins, changes and cancellations may no longer be possible.

Do you sell wholesale?

We're developing a wholesale program for independent boutiques and LGBTQ+ specialty retailers. Visit our Wholesale page to submit a preliminary inquiry.

How can I contact Inspired Threads?

Visit our Contact page and include your order number if you're asking about an existing purchase.